Return Policy
Changed your mind or received something that isn't right? We make returns simple. You have 7 days from delivery to start a return on eligible items.
Last updated: 21 June 2026
Our return promise
At MGB Shopping we want you to love what you order. If an item doesn't meet your expectations, you may request a return within 7 days of the delivery date, provided it meets the eligibility conditions below.
To be eligible, items must be unused and in the same condition you received them, with all original tags, accessories and packaging intact. Returns that arrive worn, washed, altered or missing parts may be declined or subject to a partial refund.
For defective, damaged or incorrectly delivered items, return shipping is on us — simply use the prepaid label we provide. For change-of-mind returns, the original delivery charge is non-refundable.
Once we receive and inspect your return, we'll email you with the outcome and process any approved refund to your original payment method.
How returns work
Four simple steps from request to refund
- Step 1
Initiate Request
Go to My Account → Orders, pick the order and select Return. Tell us why and choose the items to send back.
- Step 2
Ship Item Back
Pack the item securely, print our prepaid return label and drop it at the nearest courier point.
- Step 3
Inspection
Once it reaches us, our team inspects the item within 2 business days to confirm its condition.
- Step 4
Refund
After approval, your refund is issued to the original payment method within 3–5 business days.
What can and can't be returned
Check your item against the lists below before starting a return
Returnable
- Defective or damaged items
- Wrong item delivered
- Unworn clothing with tags still on
- Requests made within 7 days of delivery
Non-returnable
- Perishable goods
- Personal hygiene items
- Digital downloads
- Items without original packaging
Ready to start a return?
Head to your orders to begin, or reach our support team if you have any questions about your return.