Delete Your Data

You can ask us to delete your MGB Shopping account and the personal information attached to it at any time. This page explains how to make that request, what we remove, and the limited records we are legally required to keep.

Last updated: 3 September 2026

1.What You Can Delete Yourself

Some data you can remove immediately, without contacting us. Sign in and open Account settings, where you can:

Delete your virtual try-on photos and every image generated from them.
Disconnect a linked Facebook or Google sign-in.
Remove saved delivery addresses.

Deleting your try-on photos takes effect straight away and cannot be undone.

2.Requesting Account Deletion

To delete your whole account, email us from the address registered to that account:

support@miyagroupbd.com

Subject: Delete my data

Please include your full name and the email address or phone number on the account, so we can confirm it is really you.

We acknowledge every request within 3 business days and complete it within 30 days. We email you to confirm once it is done.

We only act on a request that comes from the account’s own email address, or that we can otherwise verify. This is to stop somebody else deleting your account.

3.What We Delete

When we process your request we permanently remove:

Your profile: name, email address, phone number, password and date of birth.
Saved delivery and billing addresses.
Your cart, wishlist and browsing history.
Virtual try-on photos, generated try-on images and any 3D models built from them.
Loyalty points, referral records and store credit.
Notification history and support conversations.
Linked Facebook and Google sign-in connections.

Product reviews and questions you posted publicly are either deleted or detached from your identity, so they no longer reference you.

4.What We Must Keep

If you have placed an order with us, we cannot delete the order and payment records for it straight away.

Bangladesh tax, accounting and consumer-protection rules require a seller to keep records of completed sales, invoices and refunds for a set period. We keep only those records, we restrict them so they are no longer used for marketing or personalisation, and we delete them once that period ends.

Everything listed in section 3 is still deleted, and your account can no longer be signed in to. We also keep a minimal record of the deletion request itself, so we can show it was honoured.

If you signed in with Facebook or Google, you can remove MGB Shopping’s access at the provider as well:

Facebook: Settings & Privacy -> Settings -> Apps and Websites -> MGB Shopping -> Remove.
Google: myaccount.google.com -> Data & privacy -> Third-party apps & services -> MGB Shopping -> Remove access.

Removing the app there stops the provider sharing anything further with us, but it does not by itself delete the data we already hold. To have that deleted, still send the request described in section 2.

6.Contact

Questions about this page, or about a request you have already sent, go to support@miyagroupbd.com.

For the full picture of what we collect and why, see our Privacy Policy.