Ordering
Placing, tracking and changing your orders
Browse or search for the products you want, add them to your cart, then head to checkout. Enter your delivery address, choose a payment method and confirm. You'll receive an order confirmation with your order number right away.
Once your order ships, we'll email you a tracking update. You can also view live status anytime from Account → My Orders, where each order shows whether it's confirmed, processing, shipped or delivered.
Yes — as long as the order hasn't shipped. Go to Account → My Orders, open the order and select Cancel. If it has already been dispatched, you can refuse it at delivery or start a return once it arrives.
Address and item changes are possible while the order is still being processed. Contact our support team as soon as possible with your order number and we'll update it if it hasn't yet been packed for shipping.
Payment
Accepted methods and payment security
We accept cash on delivery (COD), mobile financial services such as bKash, Nagad and Rocket, and major debit and credit cards. Available options are shown at checkout based on your delivery location.
Yes. All online payments are processed over an SSL-encrypted, secure connection through trusted payment gateways. We never store your full card details on our servers.
Declines are usually caused by insufficient balance, an incorrect card or PIN, a daily transaction limit, or your bank flagging the transaction. Please verify your details and try again, or choose cash on delivery if the issue persists.
Yes. Cash on delivery is available across most districts in Bangladesh. Simply select COD at checkout and pay the courier when your order arrives.
Shipping
Delivery times, coverage and charges
Orders within Dhaka are typically delivered in 1–3 business days. Outside Dhaka, delivery usually takes 3–5 business days depending on your location and courier availability.
Delivery charges are calculated at checkout based on your location and order weight. Orders over ৳5,000 qualify for free delivery nationwide.
We deliver to all 64 districts across Bangladesh through our courier partners. Your exact delivery estimate is shown at checkout once you enter your address.
Our courier will attempt delivery and contact you by phone. If the first attempt fails, they will usually retry the next business day. Please keep the phone number on your order reachable.
Returns
Return policy, process and refunds
Most items can be returned within 7 days of delivery if they are unused, in their original condition and packaging. Some categories such as innerwear, perishables and personal-care items are non-returnable for hygiene reasons.
Go to Account → My Orders, open the delivered order and select Request Return. Choose the items and reason, and our team will review the request and arrange a pickup or drop-off.
Once we receive and inspect your returned item, your refund is processed within 5–7 business days. Refunds go back to your original payment method, or as a mobile/bank transfer for cash-on-delivery orders.
We're sorry for the inconvenience. Please contact support within 48 hours of delivery with your order number and a photo of the item. We'll arrange a free replacement or full refund at no cost to you.
Account
Profile, security and your data
You can browse freely, but you'll need a free account to place an order, track shipments and manage returns. Creating one takes less than a minute.
On the login page, select Forgot Password and enter your registered email. We'll send you a secure link to set a new password.
Sign in and go to Account → Profile to update your name, phone and email, or Account → Addresses to add, edit or remove delivery addresses.
We protect your data with industry-standard encryption and never sell your information. You can review how we handle your data in our Privacy Policy.
Still need help?
Our support team is available to answer your questions and help with your orders, returns and anything else.