This Privacy Policy applies to MGB Shopping(the “Platform”, “we”, “us” or “our”) and to every visitor, registered customer and seller who uses our website and services in Bangladesh. By accessing the Platform, placing an order or creating an account, you agree to the practices described below.
1.Information We Collect
We collect information that you provide directly, information gathered automatically as you use the Platform, and information we receive from trusted partners such as payment and delivery providers.
- Account & profile details — your name, email address, phone number, password and any profile photo you upload.
- Order & delivery information — shipping and billing addresses, the items you buy, order history and gift messages.
- Payment information — transactions are processed by licensed gateways (bKash, Nagad, cards). We store only a masked reference and never your full card or mobile-wallet PIN.
- Communications — messages, reviews, ratings and support requests you send to us or to sellers.
- Device & usage data — IP address, browser type, device identifiers, pages viewed and the products you search for or browse.
2.How We Use Your Information
We use your information to:
- Process and deliver your orders, handle returns and issue refunds.
- Create and secure your account and verify your identity at sign-in.
- Provide customer support and respond to your questions or complaints.
- Send transactional messages such as order confirmations, shipping updates and delivery notifications.
- Send marketing about offers and new arrivals — only where you have opted in, and you can unsubscribe at any time.
- Detect, prevent and investigate fraud, abuse and security incidents.
- Improve the Platform, personalise recommendations and comply with our legal obligations.
3.How We Share Your Information
We do not sell your personal information. We share it only as needed to run the Platform and only with parties bound to protect it:
- Sellers on our marketplace, so they can fulfil the orders you place with them.
- Delivery partners and couriers, who receive the address and contact details required to deliver your parcel.
- Payment processors such as bKash, Nagad and card networks, to authorise and settle transactions.
- Service providers for hosting, analytics, SMS and email — acting on our instructions only.
- Authorities where disclosure is required by law, court order or to protect the rights and safety of our users.
4.Data Retention
We keep your personal information for as long as your account is active and for as long as needed to provide our services. After that, we retain certain records — for example order and tax documents — to meet legal, accounting and dispute-resolution requirements. When data is no longer needed, we securely delete or anonymise it.
5.Your Rights
Subject to applicable law, including the EU GDPR and Bangladesh's data-protection rules, you have the right to:
- Access the personal information we hold about you.
- Correct information that is inaccurate or out of date.
- Request deletion of your account and associated data.
- Object to or restrict certain processing, including marketing.
- Withdraw consent at any time, without affecting prior lawful processing.
- Request a copy of your data in a portable, machine-readable format.
To exercise any of these rights, contact us using the details in the “Contact Us” section below. We will respond within the timeframe required by law.
6.Cookies & Tracking
We use cookies and similar technologies to keep you signed in, remember your cart, understand how the Platform is used and show relevant content. You can control or block cookies through your browser settings, though some features may not work correctly if you do. Where required, we ask for your consent before setting non-essential cookies.
7.Children's Privacy
The Platform is intended for users aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
8.Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or the law. When we make material changes, we will revise the “Last updated” date above and, where appropriate, notify you through the Platform or by email. Please review this page periodically.
9.Contact Us
If you have questions about this policy or how we handle your personal information, please reach out:
Still have questions?
Our team is happy to help with anything about your privacy or your data.